FAQ

You'll get a tracking link by email as soon as your order ships. If it's been more than two working days since you ordered and you still haven't received anything, check your spam folder first, then write to us. We'll track it down.

Standard shipping takes 9–12 business days. It's free on orders of €100 or more, otherwise it costs €10.

Once your order is placed, items, sizes and quantities can't be changed. Our system locks down so we can ship quickly. An address correction is still possible within 2 hours of ordering (or before dispatch, whichever comes first) — write to us with your order number.

You have a 14-day right of withdrawal from the day you receive your order, with no reason needed. To use it, tell us in the chat or send an email to contact@bonvale.com with your order number. You then have 14 days to send the items back to us.

After those 14 days, the easiest route is to start a return through our returns portal.

We can correct an address within 2 hours of your order (or before it ships, whichever comes first) — message us on chat with your order number and the correct address. We can make one correction per order, free of charge.

After that, the order goes into picking and the address is locked. Once it has shipped, redeliveries are handled directly with the carrier through your tracking link, and any fees are charged by the carrier. Get in touch and we'll walk you through it.

We ship to Australia, New Zealand, the UK, the European Union, France, Germany and the Netherlands via dedicated sites, and to the rest of the world via our global site. Each site has its own pricing, shipping and returns, so check you're on the one for your region:

Australia: bonvale.com/en-au

New Zealand: bonvale.co.nz

United Kingdom: bonvale.co.uk

European Union: bonvale.eu

France: bonvale.fr

Germany: bonvale.de

Netherlands: bonvale.nl

Everywhere else: bonvale.com

Start by asking anyone else at the address, then have a look around the property. Carriers sometimes leave parcels in places that aren't obvious: under a porch, behind a gate, at a collection point or with a neighbour. If the parcel still hasn't turned up after 24 hours, write to us and we'll open an investigation with the carrier.

All applicable taxes and duties are calculated at checkout and included in your order total, so there's nothing extra to pay on delivery. That covers GST on Australian and New Zealand orders, VAT on UK and European orders, and the import duties and taxes that apply to international orders placed through our global site.

You have 30 days from delivery to send back unworn, unwashed items in their original condition, with the tags attached and the original packaging intact. Boxers, socks and other underwear can't be returned for hygiene reasons. Non-returnable items are flagged as such on the product page.

These 30 days are on top of your statutory 14-day right of withdrawal. It's the more generous of the two, so in practice it's the one you'll use.

All returns go through our returns portal (powered by Loop). Enter your order number and the email address you used when you bought, select the items you want to send back, and follow the steps. Loop generates a prepaid label and suggests drop-off points near you. Once we receive your return, we process it within 5–7 business days.

Yes. Through our returns portal, you can choose a refund to your original payment method, store credit (credited as soon as your return is scanned at the drop-off point), or an exchange for a different size, colour or product. For a straight size swap on the same item, an exchange is the quickest option and doesn't count towards your returns allowance. We send the new size out as soon as your return is on its way.

We cover return shipping on your first two returns in any rolling 30-day period, with a prepaid label provided in the returns portal. Faulty items or items sent in error are always returned free, whatever your allowance. From the third return in the same 30-day period, a flat €10 fee is deducted from your refund.

Once we've received your return, processing takes 5–7 business days. After that, your bank takes another 3–10 business days to show the refund in your account, which is annoying but out of our hands. If you choose store credit, it's credited as soon as your return is scanned at the drop-off point, usually within one business day.

If you've used your 14-day right of withdrawal, we'll refund you within 14 days of receiving the items.

If you spot a problem, message us on chat with your order number and a clear photo within 7 days of delivery, and we'll take care of it. There's no return postage for you to pay and no returns portal to use.

You're also covered by the two-year legal guarantee of conformity on any item that doesn't match its description or doesn't hold up as it should. If something isn't right during that time, get in touch and we'll put it right.

Every product page has a size guide with measurements in centimetres and inches. Our fits follow standard men's sizing, but fabric and cut vary from product to product — check the guide on the item you're interested in.

It depends on the product. On technical fabrics with stretch, size down for a closer fit. On cotton basics and linen pieces, size up for something roomier. Every product page spells this sort of detail out.

Sizing varies slightly from brand to brand, so we avoid broad comparisons. What we give you on every product page are the exact garment measurements laid flat, in centimetres. Measure a piece you already wear a lot and compare directly. That's the most reliable method.

Start an exchange through our returns portal. Switching size in the same product is the quickest option. We ship the new size as soon as your return is on its way, and size exchanges don't count towards your returns allowance.

Every fabric is chosen for what the piece has to do. Natural materials are the heart of the collection: 100% organic cotton on our tees, henleys and some knits, Mongolian cashmere for our jumpers, and 100% European linen for our summer trousers and shorts. Technical pieces are made from stretch fabrics built for performance, often based on recycled polyester. The exact composition and care instructions are on every product page — follow the label and your Bonvale pieces will last.

Where it makes sense for the product, yes. A lot of our pieces are organic cotton, including our tees, our henleys and some of our knitwear. Our technical fabrics use recycled polyester wherever the construction allows, including FlowTech™, which is 96% recycled. We don't hold ourselves up as a sustainable brand, but we don't cut corners on what matters.

We use Shopify Payments, which accepts all the major cards (Visa, Mastercard, American Express) as well as express payments (Shop Pay, Apple Pay, Google Pay).

Local payment methods and pay-in-instalments options vary by region and show up at checkout if they're available to you. All of these providers split your order into fee-free instalments. The full terms are on their site at the point you select them.

No. You can check out as a guest with just an email address, and you'll get exactly the same order confirmations and tracking updates. An account makes returns, tracking and reordering easier, but it stays optional.

At checkout, in the ‘discount code' field. If the code is valid and your basket meets the conditions, the discount applies before you pay. One code per order. A code can't be added once the order has been placed.

Bonvale Rewards is our points programme, and it's free. You earn points on your orders, your reviews, your referrals and a few other actions, then turn them into discount codes you can use at checkout. The more you spend over a rolling 12-month period, the further you climb through the VIP tiers, which add a points multiplier and a few extra perks. Create an account to start earning.

Create an account and you get 100 points right off the bat. After that, you earn points on every order, plus bonus points when you leave a review, refer a friend, claim your birthday bonus or follow us on social. Your Rewards dashboard shows what each action is worth and your points balance.

From 300 points, convert them into a one-off discount code in your Rewards dashboard, then apply it at checkout. The discount value is shown when you convert, and higher points tiers unlock bigger discounts.

Bonvale Rewards has three tiers: Member, Silver and Gold. The more you spend over a rolling 12-month period, the higher you move up. Silver adds a 1.25x points multiplier and early access to private sales. Gold adds a 1.5x multiplier, free shipping on all your orders and double points on your birthday. Your Rewards dashboard shows your current tier and your progress towards the next one, and status resets each year based on your spend over a rolling 12 months.

Your points balance sits in your account, under Rewards. Log in to see your current balance, your tier, your recent activity and any rewards you've earned but not yet used.

Yes. Points expire 12 months after the date you earned them if you haven't used them — so it's worth converting them into a discount code before they run out.

Share your referral link with a friend. As soon as they place their first order, you earn 200 points. You'll find your link in your Rewards dashboard once you're logged in.

Referral points are credited once your friend's first order has been placed and processed, which can take a few days after they pay. If it's been longer than that and you still can't see anything in your account, message us on chat or email contact@bonvale.com with your account email and the one your friend used for their order, and we'll look into it.

One discount code per order. When you convert your points into a Rewards code, you need to use it on its own, not stacked with another promo code.

We work with creators, publishers and partner brands, case by case. If you'd like to become an affiliate, collaborate or stock Bonvale, email us at partnerships@bonvale.com with a quick summary of what you have in mind, and we'll work it out together.

Message us using the chat bubble at the bottom right of any page. We're available 24/7 and answer most questions straight away. For anything more complex, our team picks it up during office hours. You can also email us at contact@bonvale.com.